Career Center - Treasury Management Specialist - Support (1097)

Treasury Management Specialist - Support

Description

Treasury Management Specialist - Support
 
Roles & Responsibilities 
  • Assist and service internal and external Treasury Management customers via telephone and e-mail.
  • Resolve product issues for existing customers.
  • Prepare product documents and implement additional accounts and Treasury Management services for existing customers.
  • Maintain customer billing and process monthly exception pricing requests as they are received.
  • Perform refresher product training for existing customers via telephone.
  • Access and navigate internal banking applications to include but not limited to, IBS Insight, BST, StorQM, 3270, and ACH Tracker.
  • Review and resolve any ACH file suspensions as they occur.
  • Communicate and coordinate with internal departments to maintain services.
  • Know and understand all Treasury Management Products and their implementation procedures.

 

Qualifications
  • Excellent verbal & written communication skills
  • Ability to organize and prioritize work in a multi-task environment
  • Effective communication with all levels of internal colleagues and external customers
  • Strong PC skills with proficiency in Microsoft Excel and Word
  • Knowledge of ACH & BeB a plus
  • Must be flexible with hours to support customer needs
  • Previous Treasury Management experience a plus
  • Previous banking experience and/or college degree preferred 

 

 

If you possess superior customer service skills and enjoy the challenge of working in a quick paced environment, this may be the right company for you.  In return, we provide an engaging, dynamic work environment, an excellent compensation package including 401k, employee stock purchase plan, medical/dental, life insurance and more!


We are an Equal Opportunity Employer. All personnel shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability, sex, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

We will endeavor to make a reasonable accommodation to the known physical or mental limitation of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business.